Refund policy

Exchange Policy

We want you to be happy with your purchase! If you’d like to exchange an item, the quickest and easiest way is to message us on WhatsApp +965 99848354 or email us at support@ellegan.com.

Important Notes:

·       Items must be in their original condition and packaging.

·       Exchanges must be requested within 14 days of delivery.

Thank you for shopping with us!

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us on WhatsApp +965 99848354 or email us at support@ellegan.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us on WhatsApp +965 99848354 or email us at support@ellegan.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact
You can always contact us for any question on Whatsapp +965 99848354 or email us at support@ellegan.com.